Refund Guidelines & Terms of Use:

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Hours, dates, times, prices and attraction availability subject to change without notice. Please click here for park guidelines, including raincheck guidelines.

For date specific tickets: If you cannot visit on the date of visit (as listed on ticket front) then your unused ticket may be exchanged for another day in the current season (by visiting ticket services and paying the difference, if any). Unauthorized or unlawful resale or attempted resale of this ticket will result in seizure and cancellation without compensation.

Each ticket has a unique barcode & can only be scanned once unless otherwise noted on ticket front. In the event of a dispute, Water World’s electronic records will prevail. Limited Park re-entry available (ticket/handstamp required). Hours, dates, times, prices and attraction subject to change without notice.

There is an inherent risk of exposure to COVID-19 anytime you are in a public place where people are present. By visiting with us, you are voluntarily assuming all risks related to exposure to COVID-19.

Ride at your own risk. Guests should always observe the attraction before deciding to ride. Always read and be sure you understand all attraction safety signage before riding. Guests who are pregnant or have physical ailments should consult their medical provider before riding. Guests over 250lbs may experience abnormal exposure to discomfort or injury.

Refund Guidelines:

  • Online Day Tickets, Personal Tube Rental and Tube Valet which are not used or redeemed are refundable within the guidelines noted below (unless otherwise stated), less online processing and delivery fees (if applicable). Water World’s electronic records will prevail.
  • Refund request must be within 10 days of purchase and will be returned to the payment type used for purchase and must be before the scheduled visit date (pick a date tickets).
  • Refunds may be less mail delivery or internet processing fees (as established by Water World).
  • Splash Passes, including those on FlexPay contracts are non-refundable. Splash Passes (which are unused), may be eligible for transfer to the next season.
  • Cabanas are refundable only if the park does not open for the day due to inclement weather (see cabana section below for additional information).
  • Birthday events are refundable only if the park does not open for the day due to inclement weather (see birthday section below for additional information).
  • Group Events-please see your group agreement or reservation confirmation for complete details.

Splash Pass Terms of Use:

By using your Splash Pass, you agree to the following terms of use:

  • Present your Splash Pass Wristband and matching biometric confirmation at the entry turnstiles for park admission. We’ll register your pass biometrics at the entry turnstile on your first park visit. One admission per day for the 2025 season (for registered pass holder only) and limited park re-entries per day.
  • Passes may not be transferred & guest heights will be checked at the entry turnstiles. In the event biometric confirmation does not match, a photo ID matching the pass holder and name/likeness on ID may be required for park entry (ages 16+). See our “Know Before You Go” page for updated park information.
  • Splash Passes are non-refundable. Any abuse of pass or park guidelines, endangering the safety of self or others, harassment, fraudulent Splash Pass usage (including 20-Meal Deal, Splash Pass Band, Souvenir Bottle and other perks), failure to adhere to staff instructions or any behavior deemed inappropriate by management may result in immediate revocation (for current and/or future seasons) without refund.
  • Lost or Forgotten Splash Pass Wristbands may be replaced at Guest Services for $5 (for the first replacement) and $15 for each additional replacement transaction. A photo ID may be required.
  • Elite Pass Holders receive one Souvenir Bottle per season, while supplies last. Lost or stolen bottles may be replaced for a fee, based on availability. Free soda fills require your Souvenir Bottle to present and scanned, with a minimum of 30-minutes between each fill.
  • FlexPay contracts are non-refundable. Reoccurring payments will be reflected on your statement as “Water World-In Park”. If you purchased your online, your down payment will be reflected on your statement as “Water World-Online.”
  • We may elect to post charges to your credit/debit card on dates which are later than specified.
  • You may pay off your amount due in its entirety at any time without penalty at the Main Entry Guest Services (during park operating season) or by calling Guest Services at 303-427-7873 or 303-428-7488 prior to May 15th.
  • In the event your payment fails on your scheduled payment date, we will try additional times. If payment is still unsuccessful all passes, tickets and items associated with the order will be blocked (and no park entry will be permitted) until you arrange for successful payment (please call or stop by Guest Services for assistance). We will generate an e-mail to you with failed payment and blocked pass updates. In the event your order is blocked due to unsuccessful payments, please communicate blocked pass/ticket status to all associated pass holders.

Cabana/Bungalow Rentals:

  • Cabana/Bungalow rentals do not include park admission.
  • North Shore and Basecamp Cabanas accommodate a maximum of 8 same-guests. Thunder Bay, Bayview and Sunset Beach Cabanas accommodate a maximum of 12 same-guests. For the comfort of all cabana guests, capacities are strictly enforced. If you have more guests than the maximum, please purchase additional Cabanas/Bungalows. Adjoining Cabanas/Bungalows may be available.
  • Cabanas/Bungalows are not refundable unless the park does not open for the day due to inclement weather. Your cabana reservation may be changed via the cabana change form to another day or location at no charge based on availability (with at least 24 hours notice before your reservation date). Change requests are accepted here. Changes without 24 hours notice cannot be accommodated unless the park is closed for the day due to inclement weather. In the event the park closes for the day before 1:45pm due to weather on the day of your visit, you will receive a free standard Cabana/Bungalow rental for another day this season (same location), based on availability.
  • In the event a Cabana/Bungalow is damaged, vandalized or excessively dirty, the renter authorizes Water World to charge the credit card on file (for the cabana reservation) a minimum cleaning/damage fee of $200.
  • Due to factors beyond Water World’s control and in very rare cases, preassigned cabana numbers may change from those assigned during the reservation process.
  • Smoking/vaping is prohibited in all Cabana/Bungalow locations. Please see park map or Cabana Host for directions to the closest designated smoking location. Please note that canned party string, concrete marking pens/chalk, duct tape (or similar) are prohibited.

Terms and Conditions for Birthday Parties:

  • Advanced reservations and payment in full is required at time of booking. A limited number of Birthday Parties are available per day. Birthday’s require prepayment and may be booked at your convenience at waterworldcolorado.com. A $7 online processing fee is added.
  • Birthday Parties require a minimum of 8 purchased birthday tickets.
  • Water World may close early due to inclement weather. Water World does not have facilities or staff to supervise or provide shelter after the park is closed.
  • Birthday Parties are not refundable unless the park does not open for the day due to inclement weather. Your Birthday reservation may be changed at no charge based on availability (with at least 24 hours notice before your reservation date). Changes without 24 hours notice cannot be accommodated unless the park is closed for the day due to inclement weather.

Water World Release of Liability:

THIS IS A RELEASE OF LIABILITY.
READ IT CAREFULLY AND COMPLETELY BEFORE SIGNING.
ASSUMPTION OF RISK, RELEASE, WAIVER, AND COVENANT NOT TO SUE

  • All Water World ticketholders (“you/your/yourself”), including any individuals under 18 years of age under your care and supervision at Water World (“Minor Guests”), hereby agree to the following assumption of risk, waiver and release of liability (the “Agreement”) as a condition of entering Water World and using the Attractions.
  • If you are signing for a Minor Guest, you acknowledge that you are such person’s parent, guardian, legal custodian, legal representative, physical custodian, or responsible person, and you hereby waive and release any prospective claim of the Minor Guest against Water World for negligence in connection with use of the Attractions.
  • YOUR PURCHASE OF WATER WORLD TICKETS AND/OR SPLASH PASSES AND/OR YOUR ENTRY INTO THE WATER WORLD PREMISES DEMONSTRATES THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THIS AGREEMENT. YOU MAY WISH TO CONSULT AN ATTORNEY CONCERNING THIS AGREEMENT. For purposes of this Agreement, the term “Water World” shall mean the Hyland Hills Park and Recreation District d/b/a Water World, its employees, directors, officers, volunteers, and agents.
    1. Inherent Risks. You, for yourself and for any Minor Guests, hereby acknowledge and understand that your use of Water World’s premises, facilities, water slides, rides, and attractions (collectively, “Attractions”), is inherently risky. You may experience bodily injury, slipping and falling, cardiovascular stress, drowning, permanent disability or death, damage to personal property (including vehicles), exposure to communicable and/or infectious diseases, inclement weather, insect or animal bites, and severe social and economic losses, which might result from your action, inaction, the negligence of others, the rules of play, or the condition of the Attractions. GUESTS WHO ARE PREGNANT OR HAVE PHYSICAL AILMENTS SHOULD CONSULT THEIR MEDICAL PROVIDER BEFORE USING THE ATTRACTIONS. GUESTS OVER 250LBS MAY EXPERIENCE INCREASED EXPOSURE TO AND INCREASED RISK OF DISCOMFORT AND BODILY INJURY.
    2. Assumption of Risk. You, for yourself and for any Minor Guests, hereby acknowledge, understand, and affirm that you VOLUNTARILY ASSUME ALL RISKS RELATING TO USE OF THE ATTRACTIONS, WHETHER OR NOT DESCRIBED HEREIN, KNOWN OR UNKNOWN, INHERENT OR OTHERWISE, INCLUDING PROPERTY DAMAGE, BODILY INJURY, ILLNESS, EXPOSURE TO COMMUNICABLE OR INFECTIOUS DISEASE, PARTIAL OR TOTAL DISABILITY, PARALYSIS AND DEATH, and damages which may arise therefrom. You hereby acknowledge that you, for yourself and for any Minor Guests, HAVE FULL KNOWLEDGE OF SAID RISKS. These risks and dangers may be caused by your negligence or the negligence of others, including Water World. You acknowledge and understand that many Water World activities are self-directed and that property damage, bodily injury, or death to you, any Minor Guests, or others may occur as a result of your own decisions and actions related to the Attractions.
    3. Release of Liability. You, for yourself, your spouse, your legal representatives, heirs, and assigns, and for any Minor Guests and their legal representatives, heirs, and assigns, hereby acknowledge, understand, and agree to RELEASE, HOLD HARMLESS, AND COVENANT NOT TO SUE WATER WORLD, for and from any and all liabilities, claims, losses, damages and demands resulting directly or indirectly from your use of the Attractions, including without limitation any bodily injury to you, even injury resulting in death, or to your property, whether caused by negligence of Water World or otherwise.
    4. Indemnification. You agree that you are legally responsible for your actions and the actions of your Minor Guests (if applicable). You, for yourself and on behalf of any Minor Guests, agree to HOLD HARMLESS, DEFEND, AND FULLY INDEMNIFY Water World from any and all losses, liabilities, damages, or costs, including reasonable attorney’s fees, which may be incurred as a result of injuries or damages which arise from your use of the Attractions, whether any such loss or liability was caused by the negligence of Water World or otherwise. You further agree to indemnify and hold harmless Water World for any acts or conduct on your part, of whatever kind or nature whatsoever, while using the Attractions.
    5. No Waiver of Governmental Immunity. You acknowledge that nothing herein is intended to or shall constitute any waiver of the monetary limitations or other rights, immunities or protections provided by the Colorado Governmental Immunity Act, § 24-10-101 et seq., C.R.S. or otherwise available to Water World.
    6. Interpretation. You agree that this Agreement is intended to be as broad and inclusive as is permitted by the laws of the State of Colorado. You agree that the balance of this Agreement shall continue in full force and effect if any portion of this Agreement is held invalid.