Attraction Access Pass

How to request the AAP Service?

• Guests who because of a physical or cognitive impairment, including autism spectrum disorder (ASD), or those substantially limited in their ability to transport tubes, rafts, or sleds to the dispatch point of individual attractions may request helpful accommodations through our Attraction Access Program (AAP).
  • If a guest’s disability does not limit their ability to transport tubes, rafts, or sleds to the dispatch point of an attraction or use a normal attraction queue, there is no need to stop at Guest Services for the AAP service, as you may utilize the standard attraction queuing and flow.
  • All guests must have the physical/cognitive ability to hold themselves in the proper riding position (including upright) within the vehicle/tube throughout the course of the ride.
  • To request the AAP Service, you may visit our Main Guest Services to speak with our Management Team and request the AAP Service Card (valid for 30 days from date of issue). You may experience a wait while our Management Team responds to your request.  To confirm the guests name (only), please present an ID which contains the name of the guest requesting the AAP Service Card (including valid Driver’s License, state-issued ID, school ID, credit card, etc).
  • Water World also recognizes IBCCES Individual Accessibility Cards. The IBCCES registration process, which can be found at www.accessibilitycard.org allows guests to utilize one digital accessibility card to access multiple participating destinations. If you intend to use an IBCCES individual accessibility card, please complete the registration at least one week before your visit. IBCCES card holders may present their digital accessibility card at the Main Entry Guest Services to receive the AAP service. Wait times may be reduced.
  • One AAP may be issued per guest, per 30-day period.
  • We do not offer a discount for guests with disabilities. All standard in park ticket options are available for purchase at Guest Services.
  • The Guest Service Manager will be available at the Main Entry Guest Service to address accommodation questions and concerns.

How to Use Your AAP Card:

• Attraction queuing may be a mix of direct sun, partial shade, or full-shade. You may experience wait times as tubes, rafts or sled are moved to the attraction entry points.
• The AAP Card must be presented at the attraction; the pictured guest must be present and riding the attraction. A valid timed boarding pass is also required to be scanned upon attraction entry. Guests without valid boarding passes will not be permitted to ride, even if they have a valid AAP card.
• The AAP is valid for the issued guest and up to 3 riding companions.
• Guests may hold up to two active boarding passes at a time (each must be in different time periods). Present a valid AAP card at any Guest Service location including: Front Entry, Cowabunga, Bayview, and Alpine Springs to request an AAP Boarding Pass.
• The AAP works as follows:
  • West Coast (Voyage to the Center of the Earth, Storm and Lost River of the Pharaohs):
    • Ride access requires the pictured AAP card, the pictured guest AND timed boarding pass. One tube will be issued per valid boarding pass scanned.
    • To obtain a boarding pass for these attractions, present the valid AAP at any guest service location (the closest to these attractions is our Bayview or Cowabunga Guest Service locations). Your timed boarding pass will permit up to 1 ride on each, within the assigned time window, stated on the boarding pass.
    • Enter using the Tube Valet entrance near the top of the ride. You will bypass the main queuing at the bottom of the ride but may still experience a wait up to 25 minutes.
    • For Voyage to the Center of the Earth and Storm, a member of the guest’s party will carry the tube a short distance to the attraction entrance. If the guest’s party is unable to do so, notify the Tube Valet attendant and we will deliver the tube for you.
  • River Country (“The 4 Rivers”, Thunder & Cimarron Rivers, Ragin’ Colorado and Lazy River) 
    • Ride access requires the pictured AAP card, the pictured guest AND timed boarding pass. One large tube OR up to 4 personal sized tubes will be issued per valid boarding pass scanned.
    • To obtain a boarding pass for these attractions, present the valid AAP at any guest service location (the closest to these attractions is our Bayview or Cowabunga Guest Service locations). Your timed boarding pass will permit up to 1 ride on each, within the assigned time window, stated on the boarding pass.
    • For River Country, the guest who has a valid AAP and valid timed boarding pass will stop by the Tube Exchange Counter; present both the valid AAP and timed boarding pass to the attendant and let them know which attraction they would like to ride.
    • The guest and up to 3 riding companions can proceed directly to the top of the attraction; there may be a wait of up to 10 minutes. When it’s the guest’s turn to ride, present your boarding pass to the attraction dispatcher and we will provide you with the attraction tube(s).
  • Calypso Cove (Screamin’ Mimi & Tortuga Run):
    • Ride access requires the pictured AAP card, the pictured guest AND timed boarding pass. Two Screamin’ Mimi boards OR up to 4 personal sized tubes will be issued per valid boarding pass scanned.
    • To obtain a boarding pass for these attractions, present the valid AAP at any guest service location (the closest to these attractions is our Bayview or Cowabunga Guest Service locations). Your timed boarding pass will permit up to 1 ride on each attraction, within the assigned time window, stated on the boarding pass.
    • For Calypso Cove, the guest who has a valid AAP and valid timed boarding pass will stop by the Calypso Cove First Aid; present both the valid AAP and timed boarding pass to the attendant and let them know which attraction they would like to ride.
  • Alpine Springs (Mile High Flyer, Roaring Forks, Centennial Basin) and Wild Isle (Revolution):
    • Ride access requires the pictured AAP card, the pictured guest AND timed boarding pass. 1 vehicle will be issued per valid boarding pass scanned.
    • To obtain a boarding pass for these attractions, present the valid AAP at any guest service location (the closest to these attractions is our Bayview or Cowabunga Guest Service locations). Your timed boarding pass will permit up to 1 ride on each attraction within the assigned time window, stated on the boarding pass.
    • At the return time, the guest and companions will present the boarding pass at the attraction’s Tube Valet entrance (Mile High Flyer) or designated AAP entry lane (Roaring Forks/Centennial Basin).

Have More Questions?

Visit our Accessibility page below or contact Guest Services at 303-427-7873 or by submitting a support ticket here.

AAP guidelines and processes are subject to change at any time and without notice. Fraudulent use, resell/transfer to any other guest, or tampering of an AAP card or timed boarding pass may result in revocation of the AAP service and/or potential removal from the park without refund. Guests presenting AAP cards and timed boarding passes which are damaged, altered or otherwise unreadable may be denied attraction boarding while media is replaced and verified.